Refund Policy
At Qismaar, your satisfaction is our priority.
Eligibility for Return & Exchange
We accept returns or exchanges under the following conditions:
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The item received is damaged, defective, or incorrect.
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You notify us within 3 days of receiving your order.
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The item is unused, unopened, and in its original packaging.
Non-Returnable Items
Due to hygiene and authenticity concerns, the following items are not eligible for return or exchange:
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Opened perfumes or oils
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Customized or gift-wrapped items
How to Request a Return or Exchange
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Contact our support team via
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WhatsApp: 03021082429
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Email: qismaarofficial@gmail.com
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Instagram: @qismaar
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Share your order number, a brief explanation, and clear images of the product (if damaged/incorrect).
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Once approved, we'll guide you through the return or exchange process.
Refunds (If Applicable)
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Refunds are only offered in rare cases, such as item unavailability or processing error.
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Approved refunds will be issued via bank transfer within 7 working days.
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Shipping charges are non-refundable.
Please Note
Qismaar reserves the right to refuse returns that do not meet our policy criteria. Our goal is to ensure every customer receives an experience as premium as our products.
Need Assistance?
We’re here to help you. Please reach out with any concer—yourur trust is what defines Qismaar.